Compassion Cookies

Compassion Cookies

By Vickie Byard, CVT, VTS (Dentistry), CVJ I heard the words I never wished to hear again; “Your Mother has had a brain bleed.  We recommend she be transported to the Thomas Jefferson University Hospital of Neurosciences and……”.  I am sure he went on but that was all...
Sorry Seems to be the Hardest Word

Sorry Seems to be the Hardest Word

By Vickie Byard, CVT, VTS (Dentistry), CVJ I have personally been involved in two “customer service” situations recently.  The first, was a situation where an owner had dropped off a pet to be groomed at a salon. Usually, the owner is called by the salon...