by Vickie Byard | Aug 17, 2015
The Veterinary Business Model of the 21rst CenturyThis year’s 9th District Indiana Veterinary Medical Association Conference provides veterinarians 4 hours of proactive solutions to competitiveness in today’s fast-changing marketplace. The material contains the most...
by Vickie Byard | Jun 17, 2015 | Practice Management
By Vickie Byard, CVT, VTS (Dentistry), CVJ I have personally been involved in two “customer service” situations recently. The first, was a situation where an owner had dropped off a pet to be groomed at a salon. Usually, the owner is called by the salon...
