by Vickie Byard | Jan 31, 2017 | Pet Dentistry, Practice Management
By Vickie Byard, CVT, VTS (Dentistry), CVJ I know that most of my readers are veterinary technicians and not practice managers nor practice owners. That means that most that are reading this do not have “purchase power” within the hospital. However,...
by Vickie Byard | Apr 14, 2016 | Practice Management
By Vickie Byard, CVT, VTS (Dentistry), CVJI heard the words I never wished to hear again; “Your Mother has had a brain bleed. We recommend she be transported to the Thomas Jefferson University Hospital of Neurosciences and……”. I am sure he went on but that was all I...
by Vickie Byard | Aug 2, 2015 | Practice Management, Uncategorized
By Vickie Byard, CVT, VTS (Dentistry), CVJIt is summertime. The grass is green, flowers in full tilt and the air is full of sounds reminiscent of childhood; children at play, lawn mowers, dogs barking and the wind gently rustling the leaves as they dance in the...
by Vickie Byard | Jun 17, 2015 | Practice Management
By Vickie Byard, CVT, VTS (Dentistry), CVJ I have personally been involved in two “customer service” situations recently. The first, was a situation where an owner had dropped off a pet to be groomed at a salon. Usually, the owner is called by the salon...
